Municipalities in the Nordic regions are working to adopt artificial intelligence. Chat bots answer questions from citizens, algorithms can predict leaks in the water and sewage network, and tests are being conducted to determine how the technology can advise and support the municipalities’ case officers.

This report describes how selected municipalities in the Nordic region are working with artificial intelligence. It discusses how the adoption of the technology may affect trust in the Nordic region, both in terms of the population’s trust in the public administration and social trust.

The report makes recommendations for how the municipalities in the Nordic region can work together on artificial intelligence.