Chapter 8. Corporate crisis management: Managing Covid-19 in Denmark, Norway, and Sweden
Responsible organisation
2023 (English)In: Communicating a pandemic: Crisis management and Covid-19 in the Nordic countries / [ed] B. Johansson, Ø. Ihlen, J. Lindholm, & M. Blach-Ørsten, Nordicom, University of Gothenburg , 2023, p. 173-194Chapter in book (Refereed)
Abstract [en]
This chapter presents main challenges to the field of corporate crisis management and crisis communication, as well as to small and medium-sized enterprises (SMEs) during the Covid-19 pandemic. Despite variations in state strategies for dealing with Covid-19, conditions and ways of handling the crisis of the SMEs appear to be quite similar in Denmark, Norway, and Sweden, lending confirmation to the idea of a specific Nordic model. As SMEs were not prepared for this type of crisis, many of them turned to their trade associations for help in dealing with the problems created by the pandemic (lockdown, no income, lay-offs, etc.). Hence, based on a small explorative study, we also discuss in this chapter the role and communication of the trade associations in Denmark, Norway, and Sweden, acting as intermediaries between companies, government, media, and the public in the rhetorical arena of the Covid-19 pandemic. The trade associations succeeded in increasing the media coverage of SMEs, which had an important impact on solutions such as state support packages and the communication with members (extra-communication) and staff despite lockdown and remote work.
Place, publisher, year, edition, pages
Nordicom, University of Gothenburg , 2023. p. 173-194
Keywords [en]
corporate crisis management, internal crisis communication, SME resilience, trade associations, Covid-19, extra-communication
National Category
Media and Communication Studies Media and Communication Studies
Research subject
Media
Identifiers
URN: urn:nbn:se:norden:org:diva-12706DOI: 10.48335/9789188855688-8OAI: oai:DiVA.org:norden-12706DiVA, id: diva2:1722293
2023-01-082022-12-282025-06-12