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Chapter 12. The attempt to be up front despite major challenges: Innovation in Switzerland’s public service media as a contribution to society
Institute for Media and Communication Studies, Freie Universität Berlin, Germany.ORCID iD: 0000-0002-3270-0648
Department of Applied Media Studies, Zurich University of Applied Sciences, Switzerland.ORCID iD: 0000-0002-4555-3552
Institute for Multimedia Production, University of Applied Sciences of the Grisons, Switzerland.ORCID iD: 0000-0001-6961-6637
Responsible organisation
2023 (English)In: Public Service Media's Contribution to Society: RIPE@2021 / [ed] M. Puppis & C. Ali, Nordicom, University of Gothenburg , 2023, 1, p. 243-264Chapter in book (Refereed)
Abstract [en]

One of the core values of public service media (PSM) as described by the European Broadcast Union is innovation. While innovation is usually written as an important contribution to society by public service broadcasting, there are only a few studies that examine how public service broadcasting organisations practice innovation management. This chapter uses a case study of the Swiss public broadcaster SRF to examine the ways in which innovation management has been practised in this organisation. Results show that SRF was able to foster innovation in terms of products, technology, and processes despite organisational inertia and various setbacks. These experiences of transforming the organisation in the direction of an innovation-promoting PSM might be its main contribution to society.  

Place, publisher, year, edition, pages
Nordicom, University of Gothenburg , 2023, 1. p. 243-264
Keywords [en]
public service media, innovation management, organisational transformation, case study, Switzerland
National Category
Media and Communications
Research subject
Media
Identifiers
URN: urn:nbn:se:norden:org:diva-12870DOI: 10.48335/9789188855756-12ISBN: 978-91-88855-74-9 (print)ISBN: 978-91-88855-75-6 (electronic)OAI: oai:DiVA.org:norden-12870DiVA, id: diva2:1761446
Available from: 2023-06-06 Created: 2023-06-01

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Künzler, MatthiasFehlmann, FionaAutenrieth, Ulla
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CiteExportLink to record
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