The report introduces the last-mile delivery landscape, emphasizing key stakeholders like shippers, logistics providers, customers, and local authorities. It focuses on Light Electric Freight Vehicles (LEFVs) through diverse case studies, exploring operational experiences. The report also analyzes last-mile development, business models, and current trends, emphasizing sustainability beyond CO2 reduction.  

A DHL Express case study illustrates the applicability of e-cargo bikes. Identified barriers include staffing challenges, transitioning to electric vehicles, and sector immaturity. Finally, the report recommends collaborative efforts between larger logistics players, smaller companies, and local authorities to implement sustainable solutions for improved efficiency and sustainability in last-mile delivery.