Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Pasienttilfredshet blant pasienter med et ”ikke – skandinavisk morsmål”: Hvilke faktorer er viktige? Del II av en bruker- og kvalitetsutviklingsstudie om pasienttilfredshet
Nordic Council of Ministers, Nordic School of Public Health NHV.
2007 (Norwegian)Independent thesis Advanced level (degree of Master (Two Years))Student thesisAlternative title
Patient satisfaction among minority groups. : Which factors are important? Part II of a consumer- and quality improvement study on patients satisfaction (English)
Abstract [da]

Bakgrunn: Studien tar utgangspunkt i resultatet av en brukerundersøkelse om pasient-tilfredshet ved fysioterapipoliklinikken, Avdeling for Fysikalsk Medisin og Rehabilitering, Ullevål universitetssykehus i2003.

Resultatet: av denne studien var at pasienter med et ikke-skandinavisk morsmål var signifikant mindre tilfredse med behandlingen enn øvrige pasienter. Hensikten med studien var å undersøke hvilke faktorer som er viktige for å oppnå pasienttilfredshet blant pasienter med et ikke-skandinavisk morsmål.

Metode: Materialet besto av pasienter som hadde avsluttet sin behandling for en langvarig muskel-skjelettlidelse. De fleste hadde kommet fra Asia. De hadde ikke brukt tolk. Kvantitative og kvalitative forskningsmetoder samt en metodetriangulering ble benyttet. Tretti pasienter ble inkludert i den anonyme spørreskjemaundersøkelse. To fokusgruppe- intervjuer, ett med kvinner og ett med menn, ble gjennomført. Fenomenografi ble benyttet.

Resultat: Det var i store trekk sammenfallende funn i den kvantitaive og kvalitative undersøkelsen. I spørreskjemaundersøkelsen var resultatetat eldre pasienter var mer fornøyde enn yngre. Det var ingen forskjell mellom kjønnene. Mange pasienter var ikke blitt bedre av behandlingen, men mange var likevel fornøyde. Det som betydde mest for tilfredsheten var at informasjonen og kommunikasjon var god, at fysioterapeuten var dyktig og hadde nok tid til pasienten. Lokalene, utstyr, etc hadde mindre betydning.

Konklusjon: Resultatet indikerte at i tillegg til bedring av tilstanden var informasjon, kommunikasjon og tilstrekkelig med tid viktige faktorer for tilfredsheten blant disse pasientene. Dette er det viktig å ta hensyn til ved behandling av pasienter med fremmed kultur og språk

Abstract [en]

Background: This study is a follow up of a patient survey study done in the Physiotherapy outpatient clinic, Department of Physical Medicine andRehabilitation, Ullevaal university hospital, 2003. The previous study showed that patients with a non- Scandinavian mother tongue were less overall satisfied with the treatment than other patients.

Purpose: of this study was to find out why patients with a non- Scandinavian mother tongue were less overall satisfied with the treatment than other patients, and to assess with which factors the patients were most dissatisfied and how the patients had experienced the treatment.

Methods: The material consisted of patients who had finished their physiotherapy treatment for muscle skeleton diseases. Most of them came from Asia. Both quantitative and qualitative (phenomenography) research methods were used. In the patient survey 30 patients were included. Another four patients were included in focus group interviews.

Results: Older patients were more satisfied than younger. There was no significant association between gender and satisfaction. The main dissatisfaction factor was no improvement following treatment. However, many patients were satisfied despite that there had not been any improvement. Other factors that had impact on the overall satisfaction were communication, professional skills, information, enough time and expectations. Facilities and equipment were of less importance.

Conclusion: The results indicate that in addition to improved condition, communication, information and enough time were of great importance for patient satisfaction. These factors should be taken into consideration while treating patients with foreign culture and language

Place, publisher, year, edition, pages
2007. , 30 p.
Series
Master of Public Health, MPH, ISSN 1104-5701 ; MPH 2007:2
Keyword [en]
Patient Satisfaction, Minority Health
Keyword [da]
pasienttilfredshet, minoritets helse
National Category
Medical and Health Sciences
Identifiers
URN: urn:nbn:se:norden:org:diva-3232OAI: oai:DiVA.org:norden-3232DiVA: diva2:730372
Presentation
2007-01-26, Nordic School of Public Health NHV, Box 12133, 402 42 Göteborg, Sweden, 13:00 (Danish)
Supervisors
Note

ISBN 978-91-85721-01-6

Available from: 2014-06-27 Created: 2014-06-27 Last updated: 2015-01-13Bibliographically approved

Open Access in DiVA

MPH 2007:2(2749 kB)76 downloads
File information
File name FULLTEXT02.pdfFile size 2749 kBChecksum SHA-512
e94066a7caca5a35cf82f1974dece8ed59d9528a0cedaab07b708d709c15fa79f76671c702f6dcb6eff91f8e0916f1aa3d0b0b550a8141bce74f6b5842ced866
Type fulltextMimetype application/pdf

By organisation
Nordic School of Public Health NHV
Medical and Health Sciences

Search outside of DiVA

GoogleGoogle Scholar
Total: 76 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 138 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf