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  • 1.
    Andersen, Anders Johan W
    et al.
    Nordic Council of Ministers, Nordic School of Public Health NHV.
    Svensson, Tommy
    Nordic Council of Ministers, Nordic School of Public Health NHV. Department of Behavioural Sciences and Learning, Linköping University, Linköping, Sweden .
    The dialogical bricoleur?: Expectations towards internet-based services in Norway and Sweden2012In: Nordic Social Work Research, ISSN 2156-857X, E-ISSN 2156-8588, Vol. 2, no 2, p. 137-152Article in journal (Refereed)
    Abstract [en]

    Mental health is a multifaceted concept that has been described and understood differently throughout history. The emergence of internet-based services has signalled changes in both the delivery of services and the understanding of mental health that could alter expectations towards professionals. This study explores the implicit images of answerers online culled from messages by individuals who use internet-based mental health services (henceforth, submitters) and discusses the possible implications of the answerers. An internet search identified Norwegian and Swedish websites, and 444 messages from 13 of those services were included in our study and analysed via qualitative content analysis. Ten images of the answerers were constructed in this process and they were gathered into four main images named ‘the specialist’, ‘the counsellor’, ‘the therapist’ and ‘the master of discourse’. These four images form the structural element in our presentation of the empirical interpretations and serve as the main expectations towards the services. This article discusses these empirical interpretations in the context of both the scientific ‘bricoleur’ and the Open Dialogue Approach. Our results suggest that the ‘dialogical bricoleur’ is a unifying image in submitters’ expectations towards answerers online. Our study argues for strengthening sensitivity towards submitters and increasing the capacity to encompass human variation on the internet.

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