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Exploring telework innovation’s value for news workers
Department of Journalism and Media Studies, Oslo Metropolitan University, Norway.ORCID iD: 0000-0003-3072-8046
Aftenposten, Norway.
Department of Journalism and Media Studies, Oslo Metropolitan University, Norway.ORCID iD: 0000-0001-5514-3023
Responsible organisation
2024 (English)In: Innovation Through Crisis: Journalism and News Media in Transition / [ed] M. K. Solvoll & R. Kr. Olsen, Nordicom, University of Gothenburg , 2024, p. 123-142Chapter in book (Refereed)
Abstract [en]

This chapter offers a framework for examining the advantages and challenges associated with a significant innovation in newsroom work that emerged during the Covid-19 crisis: the introduction of teleworking. Applying service innovation research perspectives, which emphasise that innovations should create value for all stakeholders, our study explores how news workers experienced the swift and extensive shift to digital work modes during lockdowns and periods of strict social distancing. The analysis, based on interviews with reporters, developers, and newsroom managers in three leading newspaper companies in Norway, shows how working at a distance by means of digital tools generated complex and ambiguous value experiences among news workers. Based on this, we argue that future research applying service innovation perspectives on journalism needs to pay more attention to the value of innovations for employees. Otherwise, this research risks overlooking a stakeholder group which plays a key role in news media’s service provision to the public.

Place, publisher, year, edition, pages
Nordicom, University of Gothenburg , 2024. p. 123-142
Keywords [en]
Covid-19, innovation, telework, value creation, news workers
National Category
Communication Studies
Research subject
Media
Identifiers
URN: urn:nbn:se:norden:org:diva-13132DOI: 10.48335/9789188855923-6OAI: oai:DiVA.org:norden-13132DiVA, id: diva2:1864741
Available from: 2024-06-03 Created: 2024-06-03 Last updated: 2024-06-03

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1415161718192017 of 34
CiteExportLink to record
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Cite
Citation style
  • apa
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  • de-DE
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  • fi-FI
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More languages
Output format
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