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Chapter 15. Efficient authority communication in times of crisis: Examining how vulnerable language minorities experienced Covid-19 communication strategies in Finland, Norway, and Sweden
Faculty of Social Sciences, Business, and Economics, Åbo Akademi University, Finland.ORCID iD: 0000-0001-5411-3180
Faculty of Education and Welfare Studies,  Åbo Akademi University, Finland.
Responsible organisation
2023 (English)In: Communicating a pandemic: Crisis management and Covid-19 in the Nordic countries / [ed] B. Johansson, Ø. Ihlen, J. Lindholm, & M. Blach-Ørsten, Nordicom, University of Gothenburg , 2023, p. 325-346Chapter in book (Refereed)
Abstract [en]

This chapter investigates how vulnerable language minorities in Finland, Norway, and Sweden experienced communication from authorities during the first year of the Covid-19 pandemic. Disadvantaged language minorities have been shown to have a higher risk of pandemic-related health issues, and information from authorities about the crisis is typically mainly focused on the majority of the population. This chapter builds on secondary analysis of existing research and uses the communication ecology framework to study how language minorities experienced information about the Covid-19 pandemic, and which information strategies they experienced as in need of improvement. Furthermore, expert suggestions of best practices for reaching vulnerable language minorities with communication about the pandemic are investigated. The results show that while mediated information channels are important, for vulnerable language minorities, interpersonal discussions and local, context-bound activities become central for efficient communication from authorities in times of complex societal crisis.

Place, publisher, year, edition, pages
Nordicom, University of Gothenburg , 2023. p. 325-346
Keywords [en]
crisis communication, communication ecology framework, complex vulnerabilities, Covid-19 pandemic, vulnerable language minorities
National Category
Media and Communication Studies Media and Communication Studies
Research subject
Media
Identifiers
URN: urn:nbn:se:norden:org:diva-12714DOI: 10.48335/9789188855688-15OAI: oai:DiVA.org:norden-12714DiVA, id: diva2:1722310
Available from: 2023-01-08 Created: 2022-12-28 Last updated: 2025-06-12

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf